Frequently Asked Questions

Our captain hats have an adjustable snapback and are designed to fit most adults: hat sizes 7 to 7 5/8, or head sizes about 22.5"–24".

Not happy with your hat? Let us know within 30 days and we'll work with you to make it right. Exchanges include free return shipping. See our return policy for details.

Orders are typically processed within 1–5 business days. We do not ship on weekends or holidays. Shipping times shown at checkout are carrier delivery estimates and may vary.

You'll receive a shipment confirmation email with your tracking number once your order ships. Tracking is usually active within 24 hours.

Shipping rates are calculated and shown at checkout. Our 3 for $89 bundle includes free shipping.

If your order includes a pre-order item, your entire order ships together once the pre-order item is ready.

Pick any 3 eligible hats and pay $89 total, with free shipping. You can use our bundle builder to easily pick your hats, but the discount applies automatically to eligible hats either way. No code needed.

Every hat shown in the bundle builder is eligible. Mix and match any styles and colors you like.

You can request a return or exchange within 30 days of delivery. Items must be unworn, unused and in their original condition. Start with our Returns & Exchanges portal. Please don't send items back without submitting a request first.

Exchanges and store credit include free return shipping, and store credit is issued for the full eligible merchandise value. For refunds, we provide a prepaid return label and an $8.95 return shipping fee is deducted from your refund. Refunds are issued to your original payment method after we receive and inspect your return. Full details are in our return policy.

Let us know as soon as possible through the Returns & Exchanges portal or at orders@CaptainHatCo.com. We'll make it right and cover the applicable shipping costs. We may ask for photos so we can resolve it quickly.

Gift cards are non-returnable. Items specifically marked Final Sale can't be returned or exchanged. Regular promotional discounts don't make an item final sale.

Yes. Request a free quote on our custom hats page. Choose your hats, send us your logo or pick one of our patches, and tell us your quantity and deadline. It's a quote request, not an order, and no payment is needed.

Custom orders typically start at 50 hats. They take a minimum of 30–60 days depending on hat style, quantity and design complexity, starting once your quote and artwork are approved. Include your deadline and we'll tell you honestly what's possible.

Yes. Reach out through our contact page with your business name and the styles and quantities you're interested in. Bulk and wholesale orders aren't covered by our standard retail return policy; terms are handled directly with you.

Email info@captainhatco.com and include your order number if you have one. We typically respond within 1 business day.